{"id":1300,"date":"2013-02-19T09:58:00","date_gmt":"2013-02-19T08:58:00","guid":{"rendered":"http:\/\/www.data-protector.org\/wordpress\/?p=1300"},"modified":"2015-12-10T19:45:16","modified_gmt":"2015-12-10T18:45:16","slug":"data-protector-cases-hp-support-reviewed","status":"publish","type":"post","link":"https:\/\/www.data-protector.org\/wordpress\/de\/2013\/02\/data-protector-cases-hp-support-reviewed\/","title":{"rendered":"Data Protector Cases and HP Support – reviewed"},"content":{"rendered":"

Im November 2011 hatte ich einen Artikel zu „HP support for software“ geschrieben. Link – https:\/\/www.data-protector.org\/wordpress\/2011\/11\/data-protector-cases-and-hp-support\/<\/a>.<\/p>\n

Grund genug dieses Thema noch einmal aufzugreifen, da auch aktuelle Software trotz Weiterentwicklung nicht von Fehlern befreit ist (das ist wohl die Bestimmung von Software). HP hat das „Software Customer Support Handbook“ entsprechend \u00fcberarbeitet, es kann hier heruntergeladen werden: http:\/\/support.openview.hp.com\/pdf\/HP_Software_Customer_Support_Handbook.pdf<\/a>. Das aktuelle Handbuch erlaubt das Dokumentieren von den SAID Nummern, erl\u00e4utert wie das SSP (Software Support Online) Portal bedient wird und beschreibt das \u00d6ffnen eines Cases in Anh\u00e4ngigkeit der ben\u00f6tigten Priorit\u00e4t oder des verf\u00fcgbaren Suppoert Level. F\u00fcr weitere Fragen, bitte die Kommentare nutzen…<\/p>\n","protected":false},"excerpt":{"rendered":"

Im November 2011 hatte ich einen Artikel zu „HP support for software“ geschrieben. Link – https:\/\/www.data-protector.org\/wordpress\/2011\/11\/data-protector-cases-and-hp-support\/. Grund genug dieses Thema noch einmal aufzugreifen, da auch aktuelle Software trotz Weiterentwicklung nicht von Fehlern befreit ist (das ist wohl die Bestimmung von Software). HP hat das „Software Customer Support Handbook“ entsprechend \u00fcberarbeitet, es kann hier heruntergeladen werden: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"spay_email":""},"categories":[1],"tags":[115,117,116],"translation":{"provider":"WPGlobus","version":"2.8.8","language":"de","enabled_languages":["en","de"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"de":{"title":false,"content":true,"excerpt":false}}},"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p28cjj-kY","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":815,"url":"https:\/\/www.data-protector.org\/wordpress\/de\/2011\/11\/data-protector-cases-and-hp-support\/","url_meta":{"origin":1300,"position":0},"title":"Data Protector Cases and HP Support","date":"30. November 2011","format":false,"excerpt":"{:de}Nicht immer ist Software von Fehlern befreit und eine Funktion im Data Protector arbeitet nicht wie gew\u00fcnscht oder liefert nicht das notwendige Ergebnis. In diesen F\u00e4llen ben\u00f6tigt man die Unterst\u00fctzung von Support um einen m\u00f6glichen Fehler zu identifizieren, zu analysieren und zu beheben. Nachfolgend findet ihr ein Anleitung wie man\u2026","rel":"","context":"In "Common"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2893,"url":"https:\/\/www.data-protector.org\/wordpress\/de\/2016\/02\/data-protector-7-03-patches-build-108\/","url_meta":{"origin":1300,"position":1},"title":"Data Protector 7.03 Patches (Build 108)","date":"1. Februar 2016","format":false,"excerpt":"{:en}On 2016\/01\/29 HPE released new patches for Linux, Windows and HP-UX. As a requirement you need to have Patch Bundle 7.03 installed. It is strongly recommended to read the full description of each patch. If you own a valid support contract you can download the patch from https:\/\/softwaresupport.hp.com. For login\u2026","rel":"","context":"In "DP A.07.00"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2276,"url":"https:\/\/www.data-protector.org\/wordpress\/de\/2015\/03\/storeone-software-store-tipps-tricks\/","url_meta":{"origin":1300,"position":2},"title":"StoreOne Software Store – Tipps and Tricks","date":"7. M\u00e4rz 2015","format":false,"excerpt":"{:en} It does not happen very often that I refer to other websites for articles around Data Protector and StoreOnce. But today I have an article from Jim Turner, known as Mr_T. He released a very interesting article for StoreOnce Software Store, including tips and best practice. Please follow this\u2026","rel":"","context":"In "Data Protector Links"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3209,"url":"https:\/\/www.data-protector.org\/wordpress\/de\/2016\/10\/hpe-data-protector-patch-bundle-9-08\/","url_meta":{"origin":1300,"position":3},"title":"Data Protector 9 – Patch Bundle 9.08 (Build 112)","date":"14. Oktober 2016","format":false,"excerpt":"{:en}On 2016\/10\/13 Hewlett Packard Enterprise released patch bundle 9.08 for Linux, HP-UX and Windows, it includes important changes and new features. For a complete list, please refer to the patch description. The focus for this release was stability, so only two new features were introduced: Microsoft Azure support and support\u2026","rel":"","context":"In "DP A.09.00"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2988,"url":"https:\/\/www.data-protector.org\/wordpress\/de\/2016\/04\/hpe-data-protector-patch-bundle-9-06-features\/","url_meta":{"origin":1300,"position":4},"title":"Data Protector 9 – Patch Bundle 9.06 (Build 107)","date":"8. April 2016","format":false,"excerpt":"{:en}On 2016\/04\/08 Hewlett Packard Enterprise released patch bundle 9.06 for Linux, HP-UX and Windows, it includes important changes and new features. For a complete list, please refer to the patch description. Some new features: VMware GRE Agent in cluster environments Support for 3PAR InForm OS version 3.2.2 and updated SMI-S\u2026","rel":"","context":"In "DP A.09.00"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2357,"url":"https:\/\/www.data-protector.org\/wordpress\/de\/2015\/07\/eol-plans-older-data-protector-versions\/","url_meta":{"origin":1300,"position":5},"title":"EOL Plans for older Data Protector Versions","date":"2. Juli 2015","format":false,"excerpt":"{:en} Today HP announced the EOL (end-of-life) plans for HP Data Protector Versions 7.0x, 8.0X, 8.1X. 11\/01\/2015 - End of Sale for HP Data Protector 7.0x & 8.0x (no longer orderable or available for purchase) 06\/30\/2016 - End of Product Support for HP Data Protector 7.0x & 8.0x 06\/30\/2018 -\u2026","rel":"","context":"In "Common"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.data-protector.org\/wordpress\/de\/wp-json\/wp\/v2\/posts\/1300"}],"collection":[{"href":"https:\/\/www.data-protector.org\/wordpress\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.data-protector.org\/wordpress\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/de\/wp-json\/wp\/v2\/comments?post=1300"}],"version-history":[{"count":6,"href":"https:\/\/www.data-protector.org\/wordpress\/de\/wp-json\/wp\/v2\/posts\/1300\/revisions"}],"predecessor-version":[{"id":2847,"href":"https:\/\/www.data-protector.org\/wordpress\/de\/wp-json\/wp\/v2\/posts\/1300\/revisions\/2847"}],"wp:attachment":[{"href":"https:\/\/www.data-protector.org\/wordpress\/de\/wp-json\/wp\/v2\/media?parent=1300"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/de\/wp-json\/wp\/v2\/categories?post=1300"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/de\/wp-json\/wp\/v2\/tags?post=1300"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}