\"c:\\Program Files\\OmniBack\\bin\\utilns\\get_info.exe\" > c:\\temp\\case.txt<\/code> (Beispiel). Auf diese Weise hat der Support schon alle relevanten Informationen zur Umgebung vorliegen.<\/p>\nSeverity:<\/b><\/p>\n
![\"Case\"\/](\"https:\/\/www.data-protector.org\/wordpress\/wp-content\/uploads\/2011\/11\/case03.jpg\")
<\/p>\n
Case Historie: <\/b>Der Case Manager bietet die M\u00f6glichkeit den Status des Supportfalls zeitnah zu verfolgen, dazu auf den Case Manager klicken, dort werden alle offenen Supportf\u00e4lle angezeigt. F\u00fcr abgeschlossenen Supportf\u00e4lle w\u00e4hlt man z.B. „all cases for my SAID“ aus, dann werden auch diese Informationen angezeigt.<\/p>\n
Bitte beachten: <\/b>Die Cases sollten nach M\u00f6glichkeit in English ge\u00f6ffnet werden, dies erleichtert die sp\u00e4tere Kommunikation, besonders wenn man m\u00f6chte dass der Case auch nach Schichtende in Europa in der n\u00e4chsten Zeitzone weiter bearbeitet wird (besondere Supportoption).<\/p>\n
Dank an Robert Sakic der diesen Artikel vorbereitet hat.<\/p>\n","protected":false},"excerpt":{"rendered":"
Nicht immer ist Software von Fehlern befreit und eine Funktion im Data Protector arbeitet nicht wie gew\u00fcnscht oder liefert nicht das notwendige Ergebnis. In diesen F\u00e4llen ben\u00f6tigt man die Unterst\u00fctzung von Support um einen m\u00f6glichen Fehler zu identifizieren, zu analysieren und zu beheben. Nachfolgend findet ihr ein Anleitung wie man einen Case schnell und einfach […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"spay_email":""},"categories":[1],"tags":[115,117,116],"translation":{"provider":"WPGlobus","version":"2.8.8","language":"de","enabled_languages":["en","de"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"de":{"title":false,"content":true,"excerpt":false}}},"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p28cjj-d9","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":1300,"url":"https:\/\/www.data-protector.org\/wordpress\/de\/2013\/02\/data-protector-cases-hp-support-reviewed\/","url_meta":{"origin":815,"position":0},"title":"Data Protector Cases and HP Support – reviewed","date":"19. Februar 2013","format":false,"excerpt":"{:en}In November 2011 I wrote an article regarding HP support for software - https:\/\/www.data-protector.org\/wordpress\/2011\/11\/data-protector-cases-and-hp-support\/. Time goes by, software develops and (this seems to be the nature of software) bugs are found in the software. In this case you just call HP for support. But to be prepared, HP has created\u2026","rel":"","context":"In "Common"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1710,"url":"https:\/\/www.data-protector.org\/wordpress\/de\/2014\/01\/data-protector-8-10-whats-new\/","url_meta":{"origin":815,"position":1},"title":"Data Protector 8.10 available – whats new?","date":"7. Januar 2014","format":false,"excerpt":"{:en}Data Protector 8.10 has been released. The new version delivers some new features, my favorites are the new advanced scheduler and the file-system backup, which can be resumed. For customers with a valid support contract, the new version can be downloaded here: http:\/\/support.openview.hp.com. With Data Protector 8.1 new licenses are\u2026","rel":"","context":"In "Common"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3209,"url":"https:\/\/www.data-protector.org\/wordpress\/de\/2016\/10\/hpe-data-protector-patch-bundle-9-08\/","url_meta":{"origin":815,"position":2},"title":"Data Protector 9 – Patch Bundle 9.08 (Build 112)","date":"14. Oktober 2016","format":false,"excerpt":"{:en}On 2016\/10\/13 Hewlett Packard Enterprise released patch bundle 9.08 for Linux, HP-UX and Windows, it includes important changes and new features. For a complete list, please refer to the patch description. The focus for this release was stability, so only two new features were introduced: Microsoft Azure support and support\u2026","rel":"","context":"In "DP A.09.00"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2357,"url":"https:\/\/www.data-protector.org\/wordpress\/de\/2015\/07\/eol-plans-older-data-protector-versions\/","url_meta":{"origin":815,"position":3},"title":"EOL Plans for older Data Protector Versions","date":"2. Juli 2015","format":false,"excerpt":"{:en} Today HP announced the EOL (end-of-life) plans for HP Data Protector Versions 7.0x, 8.0X, 8.1X. 11\/01\/2015 - End of Sale for HP Data Protector 7.0x & 8.0x (no longer orderable or available for purchase) 06\/30\/2016 - End of Product Support for HP Data Protector 7.0x & 8.0x 06\/30\/2018 -\u2026","rel":"","context":"In "Common"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2109,"url":"https:\/\/www.data-protector.org\/wordpress\/de\/2014\/10\/data-protector-patch-bundle-8-13\/","url_meta":{"origin":815,"position":4},"title":"Data Protector 8 – Patch Bundle 8.13","date":"1. Oktober 2014","format":false,"excerpt":"{:de}Am 01.10.2014 ist f\u00fcr Linux, HP-UX und Windows das Patch-Bundle 8.13 herausgegeben wurden. Das Bundle behebt 90 Probleme und liefert 1 neue Funktion. Es empfiehlt sich dringend die komplette Beschreibung des Updates zu lesen. Wenn Sie einen g\u00fcltigen Wartungsvertrag haben, so k\u00f6nnen Sie die Patches unter http:\/\/support.openview.hp.com\/selfsolve\/patches herunterladen, die Anmeldung\u2026","rel":"","context":"In "DP A.08.00"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2276,"url":"https:\/\/www.data-protector.org\/wordpress\/de\/2015\/03\/storeone-software-store-tipps-tricks\/","url_meta":{"origin":815,"position":5},"title":"StoreOne Software Store – Tipps and Tricks","date":"7. M\u00e4rz 2015","format":false,"excerpt":"{:en} It does not happen very often that I refer to other websites for articles around Data Protector and StoreOnce. But today I have an article from Jim Turner, known as Mr_T. He released a very interesting article for StoreOnce Software Store, including tips and best practice. Please follow this\u2026","rel":"","context":"In "Data Protector Links"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.data-protector.org\/wordpress\/de\/wp-json\/wp\/v2\/posts\/815"}],"collection":[{"href":"https:\/\/www.data-protector.org\/wordpress\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.data-protector.org\/wordpress\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/de\/wp-json\/wp\/v2\/comments?post=815"}],"version-history":[{"count":9,"href":"https:\/\/www.data-protector.org\/wordpress\/de\/wp-json\/wp\/v2\/posts\/815\/revisions"}],"predecessor-version":[{"id":2835,"href":"https:\/\/www.data-protector.org\/wordpress\/de\/wp-json\/wp\/v2\/posts\/815\/revisions\/2835"}],"wp:attachment":[{"href":"https:\/\/www.data-protector.org\/wordpress\/de\/wp-json\/wp\/v2\/media?parent=815"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/de\/wp-json\/wp\/v2\/categories?post=815"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/de\/wp-json\/wp\/v2\/tags?post=815"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
![\"Case\"\/](\"https:\/\/www.data-protector.org\/wordpress\/wp-content\/uploads\/2011\/11\/case01.jpg\")
\n<\/p>\n![\"Case\"\/](\"https:\/\/www.data-protector.org\/wordpress\/wp-content\/uploads\/2011\/11\/case02.jpg\")
\n<\/p>\n