{"id":1300,"date":"2013-02-19T09:58:00","date_gmt":"2013-02-19T08:58:00","guid":{"rendered":"http:\/\/www.data-protector.org\/wordpress\/?p=1300"},"modified":"2015-12-10T19:45:16","modified_gmt":"2015-12-10T18:45:16","slug":"data-protector-cases-hp-support-reviewed","status":"publish","type":"post","link":"https:\/\/www.data-protector.org\/wordpress\/2013\/02\/data-protector-cases-hp-support-reviewed\/","title":{"rendered":"Data Protector Cases and HP Support – reviewed"},"content":{"rendered":"

In November 2011 I wrote an article regarding HP support for software – https:\/\/www.data-protector.org\/wordpress\/2011\/11\/data-protector-cases-and-hp-support\/<\/a>.<\/p>\n

Time goes by, software develops and (this seems to be the nature of software) bugs are found in the software. In this case you just call HP for support. But to be prepared, HP has created the so called “Software Customer Support Handbook”. The document was reviewed recently and can be downloaded from here: http:\/\/support.openview.hp.com\/pdf\/HP_Software_Customer_Support_Handbook.pdf<\/a>. The handbook allows you to document your SAID numbers, gives you a brief description of the SSP (Software Support Online) portal and how to log a case depending on your priority and your selected level of support. For any questions, please comment…<\/p>\n","protected":false},"excerpt":{"rendered":"

In November 2011 I wrote an article regarding HP support for software – https:\/\/www.data-protector.org\/wordpress\/2011\/11\/data-protector-cases-and-hp-support\/. Time goes by, software develops and (this seems to be the nature of software) bugs are found in the software. In this case you just call HP for support. But to be prepared, HP has created the so called “Software Customer […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"spay_email":""},"categories":[1],"tags":[115,117,116],"translation":{"provider":"WPGlobus","version":"2.8.8","language":"en","enabled_languages":["en","de"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"de":{"title":false,"content":true,"excerpt":false}}},"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p28cjj-kY","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":815,"url":"https:\/\/www.data-protector.org\/wordpress\/2011\/11\/data-protector-cases-and-hp-support\/","url_meta":{"origin":1300,"position":0},"title":"Data Protector Cases and HP Support","date":"30. November 2011","format":false,"excerpt":"{:de}Nicht immer ist Software von Fehlern befreit und eine Funktion im Data Protector arbeitet nicht wie gew\u00fcnscht oder liefert nicht das notwendige Ergebnis. In diesen F\u00e4llen ben\u00f6tigt man die Unterst\u00fctzung von Support um einen m\u00f6glichen Fehler zu identifizieren, zu analysieren und zu beheben. Nachfolgend findet ihr ein Anleitung wie man\u2026","rel":"","context":"In "Common"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2893,"url":"https:\/\/www.data-protector.org\/wordpress\/2016\/02\/data-protector-7-03-patches-build-108\/","url_meta":{"origin":1300,"position":1},"title":"Data Protector 7.03 Patches (Build 108)","date":"1. February 2016","format":false,"excerpt":"{:en}On 2016\/01\/29 HPE released new patches for Linux, Windows and HP-UX. As a requirement you need to have Patch Bundle 7.03 installed. It is strongly recommended to read the full description of each patch. If you own a valid support contract you can download the patch from https:\/\/softwaresupport.hp.com. For login\u2026","rel":"","context":"In "DP A.07.00"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2276,"url":"https:\/\/www.data-protector.org\/wordpress\/2015\/03\/storeone-software-store-tipps-tricks\/","url_meta":{"origin":1300,"position":2},"title":"StoreOne Software Store – Tipps and Tricks","date":"7. March 2015","format":false,"excerpt":"{:en} It does not happen very often that I refer to other websites for articles around Data Protector and StoreOnce. But today I have an article from Jim Turner, known as Mr_T. He released a very interesting article for StoreOnce Software Store, including tips and best practice. Please follow this\u2026","rel":"","context":"In "Data Protector Links"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3209,"url":"https:\/\/www.data-protector.org\/wordpress\/2016\/10\/hpe-data-protector-patch-bundle-9-08\/","url_meta":{"origin":1300,"position":3},"title":"Data Protector 9 – Patch Bundle 9.08 (Build 112)","date":"14. October 2016","format":false,"excerpt":"{:en}On 2016\/10\/13 Hewlett Packard Enterprise released patch bundle 9.08 for Linux, HP-UX and Windows, it includes important changes and new features. For a complete list, please refer to the patch description. The focus for this release was stability, so only two new features were introduced: Microsoft Azure support and support\u2026","rel":"","context":"In "DP A.09.00"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2988,"url":"https:\/\/www.data-protector.org\/wordpress\/2016\/04\/hpe-data-protector-patch-bundle-9-06-features\/","url_meta":{"origin":1300,"position":4},"title":"Data Protector 9 – Patch Bundle 9.06 (Build 107)","date":"8. April 2016","format":false,"excerpt":"{:en}On 2016\/04\/08 Hewlett Packard Enterprise released patch bundle 9.06 for Linux, HP-UX and Windows, it includes important changes and new features. For a complete list, please refer to the patch description. Some new features: VMware GRE Agent in cluster environments Support for 3PAR InForm OS version 3.2.2 and updated SMI-S\u2026","rel":"","context":"In "DP A.09.00"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2357,"url":"https:\/\/www.data-protector.org\/wordpress\/2015\/07\/eol-plans-older-data-protector-versions\/","url_meta":{"origin":1300,"position":5},"title":"EOL Plans for older Data Protector Versions","date":"2. July 2015","format":false,"excerpt":"{:en} Today HP announced the EOL (end-of-life) plans for HP Data Protector Versions 7.0x, 8.0X, 8.1X. 11\/01\/2015 - End of Sale for HP Data Protector 7.0x & 8.0x (no longer orderable or available for purchase) 06\/30\/2016 - End of Product Support for HP Data Protector 7.0x & 8.0x 06\/30\/2018 -\u2026","rel":"","context":"In "Common"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/posts\/1300"}],"collection":[{"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/comments?post=1300"}],"version-history":[{"count":6,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/posts\/1300\/revisions"}],"predecessor-version":[{"id":2847,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/posts\/1300\/revisions\/2847"}],"wp:attachment":[{"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/media?parent=1300"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/categories?post=1300"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/tags?post=1300"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}