{"id":1300,"date":"2013-02-19T09:58:00","date_gmt":"2013-02-19T08:58:00","guid":{"rendered":"http:\/\/www.data-protector.org\/wordpress\/?p=1300"},"modified":"2015-12-10T19:45:16","modified_gmt":"2015-12-10T18:45:16","slug":"data-protector-cases-hp-support-reviewed","status":"publish","type":"post","link":"https:\/\/www.data-protector.org\/wordpress\/2013\/02\/data-protector-cases-hp-support-reviewed\/","title":{"rendered":"Data Protector Cases and HP Support – reviewed"},"content":{"rendered":"

In November 2011 I wrote an article regarding HP support for software – https:\/\/www.data-protector.org\/wordpress\/2011\/11\/data-protector-cases-and-hp-support\/<\/a>.<\/p>\n

Time goes by, software develops and (this seems to be the nature of software) bugs are found in the software. In this case you just call HP for support. But to be prepared, HP has created the so called “Software Customer Support Handbook”. The document was reviewed recently and can be downloaded from here: http:\/\/support.openview.hp.com\/pdf\/HP_Software_Customer_Support_Handbook.pdf<\/a>. The handbook allows you to document your SAID numbers, gives you a brief description of the SSP (Software Support Online) portal and how to log a case depending on your priority and your selected level of support. For any questions, please comment…<\/p>\n","protected":false},"excerpt":{"rendered":"

In November 2011 I wrote an article regarding HP support for software – https:\/\/www.data-protector.org\/wordpress\/2011\/11\/data-protector-cases-and-hp-support\/. Time goes by, software develops and (this seems to be the nature of software) bugs are found in the software. In this case you just call HP for support. But to be prepared, HP has created the so called “Software Customer […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"spay_email":""},"categories":[1],"tags":[115,117,116],"translation":{"provider":"WPGlobus","version":"2.8.8","language":"en","enabled_languages":["en","de"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"de":{"title":false,"content":true,"excerpt":false}}},"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p28cjj-kY","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":815,"url":"https:\/\/www.data-protector.org\/wordpress\/2011\/11\/data-protector-cases-and-hp-support\/","url_meta":{"origin":1300,"position":0},"title":"Data Protector Cases and HP Support","date":"30. November 2011","format":false,"excerpt":"{:de}Nicht immer ist Software von Fehlern befreit und eine Funktion im Data Protector arbeitet nicht wie gew\u00fcnscht oder liefert nicht das notwendige Ergebnis. In diesen F\u00e4llen ben\u00f6tigt man die Unterst\u00fctzung von Support um einen m\u00f6glichen Fehler zu identifizieren, zu analysieren und zu beheben. Nachfolgend findet ihr ein Anleitung wie man\u2026","rel":"","context":"In "Common"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2357,"url":"https:\/\/www.data-protector.org\/wordpress\/2015\/07\/eol-plans-older-data-protector-versions\/","url_meta":{"origin":1300,"position":1},"title":"EOL Plans for older Data Protector Versions","date":"2. July 2015","format":false,"excerpt":"{:en} Today HP announced the EOL (end-of-life) plans for HP Data Protector Versions 7.0x, 8.0X, 8.1X. 11\/01\/2015 - End of Sale for HP Data Protector 7.0x & 8.0x (no longer orderable or available for purchase) 06\/30\/2016 - End of Product Support for HP Data Protector 7.0x & 8.0x 06\/30\/2018 -\u2026","rel":"","context":"In "Common"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3209,"url":"https:\/\/www.data-protector.org\/wordpress\/2016\/10\/hpe-data-protector-patch-bundle-9-08\/","url_meta":{"origin":1300,"position":2},"title":"Data Protector 9 – Patch Bundle 9.08 (Build 112)","date":"14. October 2016","format":false,"excerpt":"{:en}On 2016\/10\/13 Hewlett Packard Enterprise released patch bundle 9.08 for Linux, HP-UX and Windows, it includes important changes and new features. For a complete list, please refer to the patch description. The focus for this release was stability, so only two new features were introduced: Microsoft Azure support and support\u2026","rel":"","context":"In "DP A.09.00"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3203,"url":"https:\/\/www.data-protector.org\/wordpress\/2016\/09\/hpe-data-protector-patch-bundle-8-16\/","url_meta":{"origin":1300,"position":3},"title":"Data Protector 8 – Patch Bundle 8.16","date":"27. September 2016","format":false,"excerpt":"{:en}On 2016\/09\/26 Hewlett Packard Enterprise released patch bundle 8.16 for Linux, HP-UX and Windows, it includes important changes. For a complete list, please refer to the patch description. It is strongly recommended to read the full description of the bundle. If you own a valid support contract you can download\u2026","rel":"","context":"In "DP A.08.00"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3231,"url":"https:\/\/www.data-protector.org\/wordpress\/2016\/11\/hpe-data-protector-patch-bundle-8-17\/","url_meta":{"origin":1300,"position":4},"title":"Data Protector 8 – Patch Bundle 8.17","date":"28. November 2016","format":false,"excerpt":"{:en}On 2016\/11\/28 Hewlett Packard Enterprise released patch bundle 8.17 for Linux, HP-UX and Windows, it includes important changes. For a complete list, please refer to the patch description. It is strongly recommended to read the full description of the bundle. If you own a valid support contract you can download\u2026","rel":"","context":"In "DP A.08.00"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3097,"url":"https:\/\/www.data-protector.org\/wordpress\/2016\/06\/hpe-data-protector-7-0x-8-0x-eol\/","url_meta":{"origin":1300,"position":5},"title":"HPE Data Protector 7.0X and 8.0X – EOL","date":"3. June 2016","format":false,"excerpt":"{:en} The time has come, this month the support for Data Protector 7.0x and 8.0x Data Protector will end. Support for version 8.1x will end 30\/06\/2017. Of course, all customers with an active maintenance contract can upgrade to the current Data Protector version 9.0x. Data Protector 9.0x includes enhancements like:\u2026","rel":"","context":"In "Data Protector Links"","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.data-protector.org\/wordpress\/wp-content\/uploads\/2016\/06\/eol.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/posts\/1300"}],"collection":[{"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/comments?post=1300"}],"version-history":[{"count":6,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/posts\/1300\/revisions"}],"predecessor-version":[{"id":2847,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/posts\/1300\/revisions\/2847"}],"wp:attachment":[{"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/media?parent=1300"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/categories?post=1300"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/tags?post=1300"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}