http:\/\/support.openview.hp.com\/<\/a>) using your passport account and click on “Case Manager”.<\/p>\n![\"Case\"\/](\"https:\/\/www.data-protector.org\/wordpress\/wp-content\/uploads\/2011\/11\/case01.jpg\")
\n<\/p>\n
2<\/b> On the next page choose “Submit a new case” and you will get the following page:<\/p>\n
![\"Case\"\/](\"https:\/\/www.data-protector.org\/wordpress\/wp-content\/uploads\/2011\/11\/case02.jpg\")
\n<\/p>\n
3<\/b> Select all the mandatoryoptions. Please keep in mind: “Severity” is set to the lowest priority 4 per default! Depending on your own needs, select a appropriate severity!<\/b><\/p>\n
4<\/b> Within next screen fill in all details (problem description, etc.) to the case. In addition you may upload screenshots and debugs to the case.<\/p>\n
5<\/b> I recommend to run get_info and to attach the report to the case. The report can be generated using: \"c:\\Program Files\\OmniBack\\bin\\utilns\\get_info.exe\" > c:\\temp\\case.txt<\/code> (example). In this way support receives all details from your environment which might be needed to solve the case.<\/p>\nSeverity:<\/b><\/p>\n
![\"Case\"\/](\"https:\/\/www.data-protector.org\/wordpress\/wp-content\/uploads\/2011\/11\/case03.jpg\")
<\/p>\n
View Case History: <\/b>Wihin Case Manager you can monitor your support case. Please go to the Case Manager in the SSO Portal, there you\u2019ll see all open support cases. For the closed ones please click on “all cases for my SAID”.<\/p>\n
Special thanks to Robert Sakic who prepared this article.<\/p>\n","protected":false},"excerpt":{"rendered":"
Software is not free from bugs and a feature in HP Data Protector might not work as expected or will not deliver the expected result. In these cases you will need support from HP to identify, analyse and eventually solve a potential bug. Below you will find the steps to open a new case in […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"spay_email":""},"categories":[1],"tags":[115,117,116],"translation":{"provider":"WPGlobus","version":"2.8.8","language":"en","enabled_languages":["en","de"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"de":{"title":false,"content":true,"excerpt":false}}},"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p28cjj-d9","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":1300,"url":"https:\/\/www.data-protector.org\/wordpress\/2013\/02\/data-protector-cases-hp-support-reviewed\/","url_meta":{"origin":815,"position":0},"title":"Data Protector Cases and HP Support – reviewed","date":"19. February 2013","format":false,"excerpt":"{:en}In November 2011 I wrote an article regarding HP support for software - https:\/\/www.data-protector.org\/wordpress\/2011\/11\/data-protector-cases-and-hp-support\/. Time goes by, software develops and (this seems to be the nature of software) bugs are found in the software. In this case you just call HP for support. But to be prepared, HP has created\u2026","rel":"","context":"In "Common"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1710,"url":"https:\/\/www.data-protector.org\/wordpress\/2014\/01\/data-protector-8-10-whats-new\/","url_meta":{"origin":815,"position":1},"title":"Data Protector 8.10 available – whats new?","date":"7. January 2014","format":false,"excerpt":"{:en}Data Protector 8.10 has been released. The new version delivers some new features, my favorites are the new advanced scheduler and the file-system backup, which can be resumed. For customers with a valid support contract, the new version can be downloaded here: http:\/\/support.openview.hp.com. With Data Protector 8.1 new licenses are\u2026","rel":"","context":"In "Common"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3209,"url":"https:\/\/www.data-protector.org\/wordpress\/2016\/10\/hpe-data-protector-patch-bundle-9-08\/","url_meta":{"origin":815,"position":2},"title":"Data Protector 9 – Patch Bundle 9.08 (Build 112)","date":"14. October 2016","format":false,"excerpt":"{:en}On 2016\/10\/13 Hewlett Packard Enterprise released patch bundle 9.08 for Linux, HP-UX and Windows, it includes important changes and new features. For a complete list, please refer to the patch description. The focus for this release was stability, so only two new features were introduced: Microsoft Azure support and support\u2026","rel":"","context":"In "DP A.09.00"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2357,"url":"https:\/\/www.data-protector.org\/wordpress\/2015\/07\/eol-plans-older-data-protector-versions\/","url_meta":{"origin":815,"position":3},"title":"EOL Plans for older Data Protector Versions","date":"2. July 2015","format":false,"excerpt":"{:en} Today HP announced the EOL (end-of-life) plans for HP Data Protector Versions 7.0x, 8.0X, 8.1X. 11\/01\/2015 - End of Sale for HP Data Protector 7.0x & 8.0x (no longer orderable or available for purchase) 06\/30\/2016 - End of Product Support for HP Data Protector 7.0x & 8.0x 06\/30\/2018 -\u2026","rel":"","context":"In "Common"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2109,"url":"https:\/\/www.data-protector.org\/wordpress\/2014\/10\/data-protector-patch-bundle-8-13\/","url_meta":{"origin":815,"position":4},"title":"Data Protector 8 – Patch Bundle 8.13","date":"1. October 2014","format":false,"excerpt":"{:de}Am 01.10.2014 ist f\u00fcr Linux, HP-UX und Windows das Patch-Bundle 8.13 herausgegeben wurden. Das Bundle behebt 90 Probleme und liefert 1 neue Funktion. Es empfiehlt sich dringend die komplette Beschreibung des Updates zu lesen. Wenn Sie einen g\u00fcltigen Wartungsvertrag haben, so k\u00f6nnen Sie die Patches unter http:\/\/support.openview.hp.com\/selfsolve\/patches herunterladen, die Anmeldung\u2026","rel":"","context":"In "DP A.08.00"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2276,"url":"https:\/\/www.data-protector.org\/wordpress\/2015\/03\/storeone-software-store-tipps-tricks\/","url_meta":{"origin":815,"position":5},"title":"StoreOne Software Store – Tipps and Tricks","date":"7. March 2015","format":false,"excerpt":"{:en} It does not happen very often that I refer to other websites for articles around Data Protector and StoreOnce. But today I have an article from Jim Turner, known as Mr_T. He released a very interesting article for StoreOnce Software Store, including tips and best practice. Please follow this\u2026","rel":"","context":"In "Data Protector Links"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/posts\/815"}],"collection":[{"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/comments?post=815"}],"version-history":[{"count":9,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/posts\/815\/revisions"}],"predecessor-version":[{"id":2835,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/posts\/815\/revisions\/2835"}],"wp:attachment":[{"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/media?parent=815"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/categories?post=815"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/tags?post=815"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}