http:\/\/support.openview.hp.com\/<\/a>) using your passport account and click on “Case Manager”.<\/p>\n![\"Case\"\/](\"https:\/\/www.data-protector.org\/wordpress\/wp-content\/uploads\/2011\/11\/case01.jpg\")
\n<\/p>\n
2<\/b> On the next page choose “Submit a new case” and you will get the following page:<\/p>\n
![\"Case\"\/](\"https:\/\/www.data-protector.org\/wordpress\/wp-content\/uploads\/2011\/11\/case02.jpg\")
\n<\/p>\n
3<\/b> Select all the mandatoryoptions. Please keep in mind: “Severity” is set to the lowest priority 4 per default! Depending on your own needs, select a appropriate severity!<\/b><\/p>\n
4<\/b> Within next screen fill in all details (problem description, etc.) to the case. In addition you may upload screenshots and debugs to the case.<\/p>\n
5<\/b> I recommend to run get_info and to attach the report to the case. The report can be generated using: \"c:\\Program Files\\OmniBack\\bin\\utilns\\get_info.exe\" > c:\\temp\\case.txt<\/code> (example). In this way support receives all details from your environment which might be needed to solve the case.<\/p>\nSeverity:<\/b><\/p>\n
![\"Case\"\/](\"https:\/\/www.data-protector.org\/wordpress\/wp-content\/uploads\/2011\/11\/case03.jpg\")
<\/p>\n
View Case History: <\/b>Wihin Case Manager you can monitor your support case. Please go to the Case Manager in the SSO Portal, there you\u2019ll see all open support cases. For the closed ones please click on “all cases for my SAID”.<\/p>\n
Special thanks to Robert Sakic who prepared this article.<\/p>\n","protected":false},"excerpt":{"rendered":"
Software is not free from bugs and a feature in HP Data Protector might not work as expected or will not deliver the expected result. In these cases you will need support from HP to identify, analyse and eventually solve a potential bug. Below you will find the steps to open a new case in […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"spay_email":""},"categories":[1],"tags":[115,117,116],"translation":{"provider":"WPGlobus","version":"2.8.8","language":"en","enabled_languages":["en","de"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"de":{"title":false,"content":true,"excerpt":false}}},"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p28cjj-d9","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":1300,"url":"https:\/\/www.data-protector.org\/wordpress\/2013\/02\/data-protector-cases-hp-support-reviewed\/","url_meta":{"origin":815,"position":0},"title":"Data Protector Cases and HP Support – reviewed","date":"19. February 2013","format":false,"excerpt":"{:en}In November 2011 I wrote an article regarding HP support for software - https:\/\/www.data-protector.org\/wordpress\/2011\/11\/data-protector-cases-and-hp-support\/. Time goes by, software develops and (this seems to be the nature of software) bugs are found in the software. In this case you just call HP for support. But to be prepared, HP has created\u2026","rel":"","context":"In "Common"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1838,"url":"https:\/\/www.data-protector.org\/wordpress\/2014\/02\/current-patches-dp-8-0\/","url_meta":{"origin":815,"position":1},"title":"Data Protector 8 – Patch Bundle 8.01","date":"3. February 2014","format":false,"excerpt":"{:en}On 2014\/01\/31 HP released patch bundle 8.01 for Linux, HP-UX and Windows. The update will fix many problems since version 8.00 was released, some were already addresses by SSP's - site specific patches. When looking at the patch description, about 100 fixes and some new features (support for vSphere 5.1\u2026","rel":"","context":"In "DP A.08.00"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1995,"url":"https:\/\/www.data-protector.org\/wordpress\/2014\/05\/patches-data-protector-8-10\/","url_meta":{"origin":815,"position":2},"title":"Data Protector 8 – Patch Bundle 8.12","date":"22. May 2014","format":false,"excerpt":"{:en}Today, on 2014\/05\/22 HP released patch bundle 8.12 for Linux, HP-UX and Windows. The update will fix 16 problems and will add 3 enhancements. It is strongly recommended to read the full description of the bundle. If you own a valid support contract you can download the patches from http:\/\/support.openview.hp.com\/selfsolve\/patches.\u2026","rel":"","context":"In "DP A.08.00"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2109,"url":"https:\/\/www.data-protector.org\/wordpress\/2014\/10\/data-protector-patch-bundle-8-13\/","url_meta":{"origin":815,"position":3},"title":"Data Protector 8 – Patch Bundle 8.13","date":"1. October 2014","format":false,"excerpt":"{:de}Am 01.10.2014 ist f\u00fcr Linux, HP-UX und Windows das Patch-Bundle 8.13 herausgegeben wurden. Das Bundle behebt 90 Probleme und liefert 1 neue Funktion. Es empfiehlt sich dringend die komplette Beschreibung des Updates zu lesen. Wenn Sie einen g\u00fcltigen Wartungsvertrag haben, so k\u00f6nnen Sie die Patches unter http:\/\/support.openview.hp.com\/selfsolve\/patches herunterladen, die Anmeldung\u2026","rel":"","context":"In "DP A.08.00"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1924,"url":"https:\/\/www.data-protector.org\/wordpress\/2014\/03\/current-patches-data-protector-8-10\/","url_meta":{"origin":815,"position":4},"title":"Data Protector 8 – Patch Bundle 8.11","date":"31. March 2014","format":false,"excerpt":"{:en}On 2014\/03\/28 HP released patch bundle 8.11 for Linux, HP-UX and Windows. The update will fix 59 problems and will add 18 enhancements, including the EMC Data Domain Boost device interface type. It is recommended to read the full description of the bundle. If you own a valid support contract\u2026","rel":"","context":"In "DP A.08.00"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":126,"url":"https:\/\/www.data-protector.org\/wordpress\/2010\/08\/enhanced-automated-disaster-recovery\/","url_meta":{"origin":815,"position":5},"title":"Enhanced Automated Disaster Recovery","date":"6. August 2010","format":false,"excerpt":"{:en}No translation for this article available.{:} {:de} Immer wieder mal ben\u00f6tigt man es wenn ein Server komplett den Bach runter geht... \u00a0In der Regel sollte man vor einem Disaster wissen wie man seine Server wieder herstellt. In den Unterlagen von HP ist zwar sehr sch\u00f6n und ausf\u00fchrlich beschrieben welche einzelnen\u2026","rel":"","context":"In "HowTo"","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/posts\/815"}],"collection":[{"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/comments?post=815"}],"version-history":[{"count":9,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/posts\/815\/revisions"}],"predecessor-version":[{"id":2835,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/posts\/815\/revisions\/2835"}],"wp:attachment":[{"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/media?parent=815"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/categories?post=815"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.data-protector.org\/wordpress\/wp-json\/wp\/v2\/tags?post=815"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}