In November 2011 I wrote an article regarding HP support for software – https://www.data-protector.org/wordpress/2011/11/data-protector-cases-and-hp-support/.
Time goes by, software develops and (this seems to be the nature of software) bugs are found in the software. In this case you just call HP for support. But to be prepared, HP has created the so called “Software Customer Support Handbook”. The document was reviewed recently and can be downloaded from here: http://support.openview.hp.com/pdf/HP_Software_Customer_Support_Handbook.pdf. The handbook allows you to document your SAID numbers, gives you a brief description of the SSP (Software Support Online) portal and how to log a case depending on your priority and your selected level of support. For any questions, please comment…